Politique de remboursement

Returns & Exchanges


15-DAY HASSLE FREE RETURNS

 If you are not satisfied with your purchase, please return it for an exchange or refund in 15 days after you received the parcel. Free shipping on exchanges and returns. We will provide you a pre-paid shipping label.

 At Fjori Lingerie, we pride ourselves in offering high-quality products and services to our customers. If you're not satisfied with your purchase, you may return the merchandise for exchange or refund as long as they are unworn (excludes trying it on), unsoiled and unwashed, and the tags remain attached to the garments (No exceptions).

Please note that all returns are inspected for quality and hygiene standards.

We suggest that you either do not wear or wipe off toiletries such as deodorant, body make-up, perfumes, powders and lotions when trying on your purchase. While these toiletries are useful, they can leave a scent or mark on the garment, which may make the item ineligible for return.

 Please ensure that you try on any new purchase of underwear or swimwear over your own previously-purchased underwear to determine if the fit and style you are liking.

 To maintain quality and hygiene standards, we reserve the right to refuse returns when it is apparent that the terms of our policy have not been met.

 
All returns and exchanges should be mailed to the following address:

Returns & Exchanges
P.O. Box 2547
Leesburg, VA 20177-7753
USA

Discreet Packaging

It's safe to ship to your purchase to your home or workplace without revealing what's inside. Your order will arrive in a standard white, tear-proof poly envelope, and the shipping label will NOT mention the word "lingerie".

Last Updated: October, 2021.